SUPPORT INFORMATION & GENERAL TIPS – Sole Distributor of Scanmarker in South Africa. Scanmarker Air is ICASA & NRCS certified for legal distribution by ACE Infinity Solutions exclusively.

SUPPORT INFORMATION:

For any technical or other support, contact Scanmarker Air Helpdesk at:

https://scanmarker.zendesk.com/hc/en-us/categories/202562667-Scanmarker-Air-Support

GENERAL TIPS:

FIRST TIME USE:

It is recommended to charge your Scanmarker Air for 2.5 – 3 hours before first-time use (when connecting via Bluetooth).

Charging:

Charge via computer using the USB cable provided or use a USB charger.

The green light on your scanner will blink slowly whilst battery is charging and will turn steady when it has reached a full charge.

When the battery is very low the green light will start blinking fast, indicating that recharge is required.

Battery Life:

The battery last for approx. 5 hours of continuous scanning.
If the scanner is on, but idle, it will last for much longer than that.
Tip: The scanner can also be used whilst charging.

SCANNING:

Place the clear tip of the scanner a little bit before the beginning of the line you wish to scan and end your scanning movement after the end of the line.
Make sure the text you would like to scan is in the center of the tips when you start scanning (Scanmarker will continue following the line that it originally detected.)
Scan in a fluid and quick motion.
Avoid applying excessive pressure whilst scanning.
Practise scanning in the ‘Test Device’ screen until you are happy with the results.

ACTIVATION CODE:

Where do I find my activation code (Scanmarker Air)?
You will find your activation code at the bottom of the warranty card that was included in your package.

HOW DO I INSTALL THE SOFTWARE:

For Mac and Windows:

Download the software from the following website: https://scanmarker.com/software-download/
Run the downloaded setup file and follow installation instructions.

For Android and iOS:

Search for ‘Scanmarker Air’ in the relevant Store.
Install app.
Open app and follow on-screen instructions.

HOW DO I ACTIVATE MY SCANNER PEN?

The computer software requires activation, though it does allow a 30-day trial.
You will find your activation code on the warranty card that was included in your package.
Advice: activate the Scanmarker Air as soon as possible after purchase, to prevent activation difficulties at a later stage.

To activate:

Either click ‘Activate now’ on the red strip at the bottom of the quick start options.
Or select the Settings icon > Settings… > Activation tab and fill in your activation code.

Note:

Activation requires internet connection.
The software allows activation on up to six computers.

HOW DO I CONNECT WIRELESSLY TO MY COMPUTER?

Take note: THE DONGLE

>> The dongle is necessary on Windows Operated systems, since the built-in Bluetooth isn’t supported.

>> Bluetooth compatible with all Mac (iOS) models from 2012 and beyond without the dongle being needed.

In order to connect to Bluetooth on a computer:

Open Scanmarker application.
- Windows: Double-click on the Scanmarker shortcut icon which will have appeared on your desktop during installation.
Mac:Open Finder > Select Applications > Double-click on the Scanmarker app (drag icon to the Dock for easier future access).

Plug in Bluetooth dongle provided in the package. (Only needed for Windows)
Turn your scanner on by pressing the transparent tip against a surface for 3 seconds.
- The blue light will turn steady when connection has been established.

TURNING YOUR SCANNER ON AND OFF:

To turn on: Press against a surface for three seconds.

To turn off: Tap the scanner’s tip three times (quickly and gently) against a surface.
After being inactive for 12 minutes, your scanner will auto-power off (when connected to your device. If it is not connected, it will turn off after 2 minutes).

CAN I USE A SCANMARKER IF I AM LEFT-HANDED?

Yes, Scanmarker works for both right and left handed users.
You would just need to set the correct scanning hand in the settings.

HOW LONG DOES THE SCANMARKER AIR BATTERY LAST FOR?

The battery last for approx. 5 hours of continuous scanning.

If the scanner is on, but idle, it will last for much longer than that.

*Tip:**The scanner can also be used whilst charging.*

HOW DO I SCAN TO WORD OR OTHER DOCUMENTS?

In order to scan to your document, click the ‘document’ icon on the orange widget and place your cursor in the application you would like to scan to.
The selected scanning mode will appear in white.

Note:

When scanning to a document, the default setting is that it automatically adds a space after each scan and then continues the following scan on the same line.
If you would like the following scan to be placed on a new line, click the scanner down at the end of the scan.
You can change these default settings by clicking on the settings icon> Settings… > Scanning > Type-in to external program.

INCREASE SIZE OF TEXT ON HIGH RESOLUTION SCREEN ON WINDOWS 10:

Right-click on the Scanmarker shortcut icon on your desktop
Open Properties
Go to the ‘Compatibility’ tab
Under Settings, check ‘Override high DPI scaling behaviour’ and then choose ‘System’ from the menu below that.

That should increase the size for you.

CAN SCANMARKER SCANS TEXT FROM SCREENS?

Scanmarker Air can scan from Kindles and other e-reader screens; however, it doesn’t work to scan from regular computer or phone screens.

WHAT TYPE OF TEXT CAN BE SCANNED?

Scanmarker scans printed text (6 – 24pt) into any application on your computer- just as if you had manually typed it using your keyboard.

There should be a good contrast between the text and background colour.
White text against a black background can also be scanned.
Handwriting can be scanned as images and inserted alongside the text in your document, though it won’t be editable.
Numbers and symbols can be scanned. More complicated formulae can be scanned as images, though they won’t be editable.

I WOULD LIKE THE FOLLOWING SCAN TO APPEAR ON A NEW LINE. HOW DO I DO IT?

If you click the scanner at the end of scanning a line, the following scan will be inserted on a new line.

GENERAL TIPS:

Place the clear tip of the scanner a little bit before the beginning of the line you wish to scan and end your scanning movement after the end of the line.
Make sure the text you would like to scan is in the centre of the tips when you start scanning (Scanmarker will continue following the line that it originally detected.)
Scan in a fluid and quite quick motion.
Avoid applying excessive pressure whilst scanning.
Practice scanningin the ‘Test Device’ screen until you are happy with the results.

HOW DO I CONNECT TO MY SMARTPHONE OR TABLET?

Install app from the relevant Store.
Open app.
Make sure your phone’s Bluetooth is turned on.
Turn your scanner on by pressing the transparent tip against a surface for 3 seconds.
Select ‘Start’ – It will start searching for your Scanmarker Air.
Tap on the name of your scanner when it appears under ‘Select Scanner’.
You should then receive a message that your scanner has successfully connected.
Note: First-time activation requires internet connection.
After the first-time connection, you will just need to open the app and turn on your scanner in order to connect

TROUBLE SHOOTING

Can’t connect scanner to the Android app?

If there are any problems with activating, the steps below should help:

Check that you are using a compatible device: Android 4.3 or higher with Bluetooth 4.0
If you are using a compatible device, please do the following:
Go to your phone settings (not in the app).
Go to ‘Apps’.
Find the Scanmarker app.
Click on ‘Force stop’ button.
Click on ‘Clean data’ button.
Open Scanmarker app.
Turn on your scanner by clicking the scanner against a flat surface for 3 seconds.
Select the ‘Start’ button.
Click on the scanner that appears on the screen.

You should now receive a message that your scanner has successfully connected.

THE BLUE LIGHT IS STEADY THOUGH THE SCANNER ISN’T CONNECTING TO MY DEVICE?

Your scanner may be connecting to a different device of yours.
If that is the case – close the Scanmarker application on the other device and then try connecting again.

I’M TRYING TO SCAN TO MY ANDROID/IOS DEVICE AND THE SCANS AREN’T COMING THROUGH?

If your scans aren’t coming through or you keep receiving an ‘unsuccessful scan’ message, there is likely an issue with your Cloud connection.

Please select the ‘Settings’ icon and turn the Cloud option off.

WHY AREN’T MY SCANS COMING OUT ACCURATE?

If your scans aren’t coming through accurately –

Make sure that you are using all the correct settings including ‘Scan Type’, ‘Language’ and ‘right/left hand’
Practice scanning in the ‘Test Device’ screen.
Read our scanning tips:
Place the clear tip of the scanner a little bit before the beginning of the line you wish to scan and end your scanning movement after the end of the line.
Make sure the text you would like to scan is in the centre of the tips when you start scanning (Scanmarker will continue following the line that it originally detected.)
Scan in a fluid and quite quick motion.
Avoid applying excessive pressure whilst scanning.
Practice scanning in the ‘Test Device’ screen until you are happy with the results.
Watch the video tutorial.

SUPPORT INFORMATION:

For any technical or other support, contact Scanmarker Air Helpdesk at:

https://scanmarker.zendesk.com/hc/en-us/categories/202562667-Scanmarker-Air-Support

GENERAL TIPS:

FIRST TIME USE:

It is recommended to charge your Scanmarker Air for 2.5 – 3 hours before first-time use (when connecting via Bluetooth).

Charging:

Charge via computer using the USB cable provided or use a USB charger.

The green light on your scanner will blink slowly whilst battery is charging and will turn steady when it has reached a full charge.

When the battery is very low the green light will start blinking fast, indicating that recharge is required.

Battery Life:

The battery last for approx. 5 hours of continuous scanning.

If the scanner is on, but idle, it will last for much longer than that.

Tip: The scanner can also be used whilst charging.

SCANNING:

Place the clear tip of the scanner a little bit before the beginning of the line you wish to scan and end your scanning movement after the end of the line.

Make sure the text you would like to scan is in the center of the tips when you start scanning (Scanmarker will continue following the line that it originally detected.)

Scan in a fluid and quick motion.

Avoid applying excessive pressure whilst scanning.

Practise scanning in the ‘Test Device’ screen until you are happy with the results.

ACTIVATION CODE:

Where do I find my activation code (Scanmarker Air)?

You will find your activation code at the bottom of the warranty card that was included in your package.

HOW DO I INSTALL THE SOFTWARE:

For Mac and Windows:

Download the software from the following website: https://scanmarker.com/software-download/

Run the downloaded setup file and follow installation instructions.

For Android and iOS:

Search for ‘Scanmarker Air’ in the relevant Store.

Install app.

Open app and follow on-screen instructions.

HOW DO I ACTIVATE MY SCANNER PEN?

The computer software requires activation, though it does allow a 30-day trial.

You will find your activation code on the warranty card that was included in your package.

Advice: activate the Scanmarker Air as soon as possible after purchase, to prevent activation difficulties at a later stage.

To activate:

Either click ‘Activate now’ on the red strip at the bottom of the quick start options.

Or select the Settings icon > Settings… > Activation tab and fill in your activation code.

Note:

Activation requires internet connection.

The software allows activation on up to six computers.

HOW DO I CONNECT WIRELESSLY TO MY COMPUTER?

Take note: THE DONGLE

>> The dongle is necessary on Windows Operated systems, since the built-in Bluetooth isn’t supported.

>> Bluetooth compatible with all Mac (iOS) models from 2012 and beyond without the dongle being needed.

In order to connect to Bluetooth on a computer:

Open Scanmarker application.

Windows: Double-click on the Scanmarker shortcut icon which will have appeared on your desktop during installation.

Mac:Open Finder > Select Applications > Double-click on the Scanmarker app (drag icon to the Dock for easier future access).

Plug in Bluetooth dongle provided in the package. (Only needed for Windows)

Turn your scanner on by pressing the transparent tip against a surface for 3 seconds.

The blue light will turn steady when connection has been established.

TURNING YOUR SCANNER ON AND OFF:

To turn on: Press against a surface for three seconds.

To turn off: Tap the scanner’s tip three times (quickly and gently) against a surface.

After being inactive for 12 minutes, your scanner will auto-power off (when connected to your device. If it is not connected, it will turn off after 2 minutes).

CAN I USE A SCANMARKER IF I AM LEFT-HANDED?

Yes, Scanmarker works for both right and left handed users.

You would just need to set the correct scanning hand in the settings.

HOW LONG DOES THE SCANMARKER AIR BATTERY LAST FOR?

The battery last for approx. 5 hours of continuous scanning.

If the scanner is on, but idle, it will last for much longer than that.

Tip:The scanner can also be used whilst charging.

HOW DO I SCAN TO WORD OR OTHER DOCUMENTS?

In order to scan to your document, click the ‘document’ icon on the orange widget and place your cursor in the application you would like to scan to.

The selected scanning mode will appear in white.

Note:

When scanning to a document, the default setting is that it automatically adds a space after each scan and then continues the following scan on the same line.

If you would like the following scan to be placed on a new line, click the scanner down at the end of the scan.

You can change these default settings by clicking on the settings icon> Settings… > Scanning > Type-in to external program.

INCREASE SIZE OF TEXT ON HIGH RESOLUTION SCREEN ON WINDOWS 10:

Right-click on the Scanmarker shortcut icon on your desktop

Open Properties

Go to the ‘Compatibility’ tab

Under Settings, check ‘Override high DPI scaling behaviour’ and then choose ‘System’ from the menu below that.

That should increase the size for you.

CAN SCANMARKER SCANS TEXT FROM SCREENS?

Scanmarker Air can scan from Kindles and other e-reader screens; however, it doesn’t work to scan from regular computer or phone screens.

WHAT TYPE OF TEXT CAN BE SCANNED?

Scanmarker scans printed text (6 – 24pt) into any application on your computer- just as if you had manually typed it using your keyboard.

*Tip:**The scanner can also be used whilst charging.*