SUPPORT INFORMATION:
For any technical or other support, contact Scanmarker Air Helpdesk at:
https://scanmarker.zendesk.com/hc/en-us/categories/202562667-Scanmarker-Air-Support
GENERAL TIPS:
FIRST TIME USE:
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It is recommended to charge your Scanmarker Air for 2.5 – 3 hours before first-time use (when connecting via Bluetooth).
Charging:
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Charge via computer using the USB cable provided or use a USB charger.
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The green light on your scanner will blink slowly whilst battery is charging and will turn steady when it has reached a full charge.
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When the battery is very low the green light will start blinking fast, indicating that recharge is required.
Battery Life:
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The battery last for approx. 5 hours of continuous scanning.
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If the scanner is on, but idle, it will last for much longer than that.
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Tip: The scanner can also be used whilst charging.
SCANNING:
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Place the clear tip of the scanner a little bit before the beginning of the line you wish to scan and end your scanning movement after the end of the line.
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Make sure the text you would like to scan is in the center of the tips when you start scanning (Scanmarker will continue following the line that it originally detected.)
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Scan in a fluid and quick motion.
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Avoid applying excessive pressure whilst scanning.
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Practise scanning in the ‘Test Device’ screen until you are happy with the results.
ACTIVATION CODE:
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Where do I find my activation code (Scanmarker Air)?
HOW DO I INSTALL THE SOFTWARE:
For Mac and Windows:
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Download the software from the following website: https://scanmarker.com/software-download/
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Run the downloaded setup file and follow installation instructions.
For Android and iOS:
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Search for ‘Scanmarker Air’ in the relevant Store.
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Install app.
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Open app and follow on-screen instructions.
HOW DO I ACTIVATE MY SCANNER PEN?
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The computer software requires activation, though it does allow a 30-day trial.
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You will find your activation code on the warranty card that was included in your package.
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Advice: activate the Scanmarker Air as soon as possible after purchase, to prevent activation difficulties at a later stage.
To activate:
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Either click ‘Activate now’ on the red strip at the bottom of the quick start options.
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Or select the Settings icon > Settings… > Activation tab and fill in your activation code.
Note:
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Activation requires internet connection.
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The software allows activation on up to six computers.
HOW DO I CONNECT WIRELESSLY TO MY COMPUTER?
Take note: THE DONGLE
>> The dongle is necessary on Windows Operated systems, since the built-in Bluetooth isn’t supported.
>> Bluetooth compatible with all Mac (iOS) models from 2012 and beyond without the dongle being needed.
In order to connect to Bluetooth on a computer:
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Open Scanmarker application.
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Windows: Double-click on the Scanmarker shortcut icon which will have appeared on your desktop during installation.
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Mac:Open Finder > Select Applications > Double-click on the Scanmarker app (drag icon to the Dock for easier future access).
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Plug in Bluetooth dongle provided in the package. (Only needed for Windows)
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Turn your scanner on by pressing the transparent tip against a surface for 3 seconds.
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The blue light will turn steady when connection has been established.
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TURNING YOUR SCANNER ON AND OFF:
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To turn on: Press against a surface for three seconds.
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To turn off: Tap the scanner’s tip three times (quickly and gently) against a surface.
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After being inactive for 12 minutes, your scanner will auto-power off (when connected to your device. If it is not connected, it will turn off after 2 minutes).
CAN I USE A SCANMARKER IF I AM LEFT-HANDED?
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Yes, Scanmarker works for both right and left handed users.
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You would just need to set the correct scanning hand in the settings.
HOW LONG DOES THE SCANMARKER AIR BATTERY LAST FOR?
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The battery last for approx. 5 hours of continuous scanning.
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If the scanner is on, but idle, it will last for much longer than that.
Tip:The scanner can also be used whilst charging.
HOW DO I SCAN TO WORD OR OTHER DOCUMENTS?
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In order to scan to your document, click the ‘document’ icon on the orange widget and place your cursor in the application you would like to scan to.
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The selected scanning mode will appear in white.
Note:
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When scanning to a document, the default setting is that it automatically adds a space after each scan and then continues the following scan on the same line.
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If you would like the following scan to be placed on a new line, click the scanner down at the end of the scan.
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You can change these default settings by clicking on the settings icon> Settings… > Scanning > Type-in to external program.
INCREASE SIZE OF TEXT ON HIGH RESOLUTION SCREEN ON WINDOWS 10:
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Right-click on the Scanmarker shortcut icon on your desktop
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Open Properties
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Go to the ‘Compatibility’ tab
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Under Settings, check ‘Override high DPI scaling behaviour’ and then choose ‘System’ from the menu below that.
That should increase the size for you.
CAN SCANMARKER SCANS TEXT FROM SCREENS?
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Scanmarker Air can scan from Kindles and other e-reader screens; however, it doesn’t work to scan from regular computer or phone screens.
WHAT TYPE OF TEXT CAN BE SCANNED?
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Scanmarker scans printed text (6 – 24pt) into any application on your computer- just as if you had manually typed it using your keyboard.
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There should be a good contrast between the text and background colour.
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White text against a black background can also be scanned.
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Handwriting can be scanned as images and inserted alongside the text in your document, though it won’t be editable.
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Numbers and symbols can be scanned. More complicated formulae can be scanned as images, though they won’t be editable.
I WOULD LIKE THE FOLLOWING SCAN TO APPEAR ON A NEW LINE. HOW DO I DO IT?
If you click the scanner at the end of scanning a line, the following scan will be inserted on a new line.
GENERAL TIPS:
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Place the clear tip of the scanner a little bit before the beginning of the line you wish to scan and end your scanning movement after the end of the line.
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Make sure the text you would like to scan is in the centre of the tips when you start scanning (Scanmarker will continue following the line that it originally detected.)
-
Scan in a fluid and quite quick motion.
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Avoid applying excessive pressure whilst scanning.
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Practice scanningin the ‘Test Device’ screen until you are happy with the results.
HOW DO I CONNECT TO MY SMARTPHONE OR TABLET?
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Install app from the relevant Store.
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Open app.
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Make sure your phone’s Bluetooth is turned on.
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Turn your scanner on by pressing the transparent tip against a surface for 3 seconds.
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Select ‘Start’ – It will start searching for your Scanmarker Air.
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Tap on the name of your scanner when it appears under ‘Select Scanner’.
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You should then receive a message that your scanner has successfully connected.
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Note: First-time activation requires internet connection.
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After the first-time connection, you will just need to open the app and turn on your scanner in order to connect
TROUBLE SHOOTING
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Can’t connect scanner to the Android app?
If there are any problems with activating, the steps below should help:
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Check that you are using a compatible device: Android 4.3 or higher with Bluetooth 4.0
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If you are using a compatible device, please do the following:
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Go to your phone settings (not in the app).
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Go to ‘Apps’.
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Find the Scanmarker app.
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Click on ‘Force stop’ button.
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Click on ‘Clean data’ button.
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Open Scanmarker app.
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Turn on your scanner by clicking the scanner against a flat surface for 3 seconds.
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Select the ‘Start’ button.
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Click on the scanner that appears on the screen.
You should now receive a message that your scanner has successfully connected.
THE BLUE LIGHT IS STEADY THOUGH THE SCANNER ISN’T CONNECTING TO MY DEVICE?
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Your scanner may be connecting to a different device of yours.
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If that is the case – close the Scanmarker application on the other device and then try connecting again.
I’M TRYING TO SCAN TO MY ANDROID/IOS DEVICE AND THE SCANS AREN’T COMING THROUGH?
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If your scans aren’t coming through or you keep receiving an ‘unsuccessful scan’ message, there is likely an issue with your Cloud connection.
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Please select the ‘Settings’ icon and turn the Cloud option off.
WHY AREN’T MY SCANS COMING OUT ACCURATE?
If your scans aren’t coming through accurately –
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Make sure that you are using all the correct settings including ‘Scan Type’, ‘Language’ and ‘right/left hand’
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Practice scanning in the ‘Test Device’ screen.
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Read our scanning tips:
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Place the clear tip of the scanner a little bit before the beginning of the line you wish to scan and end your scanning movement after the end of the line.
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Make sure the text you would like to scan is in the centre of the tips when you start scanning (Scanmarker will continue following the line that it originally detected.)
-
Scan in a fluid and quite quick motion.
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Avoid applying excessive pressure whilst scanning.
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Practice scanning in the ‘Test Device’ screen until you are happy with the results.
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Watch the video tutorial.
PLEASE NOTE:
If the problem persists, please submit a ticket at:
https://scanmarker.zendesk.com/hc/en-us/requests/new including screenshots of the results you are receiving in the ‘test device’ screen.